Our Complaints Procedure

Cut Above Academy has a set procedure to resolve complaints. If the complaint is unable to be resolved satisfactorily within the College it can be taken to the Campus Manager or sent in writing to the Chief Operations Office at New Zealand School of Tourism. If it is still not resolved then the complaint can be taken to NZQA. NZQA is a government organisation and they can provide an independent assessment of the complaint. Students can download the complaint form from: https://www.nzqa.govt.nz/assets/Providers-and-partners/Code-of-Practice/formal-complaint-form.pdf.

Completed complaint forms, along with any supporting evidence, can be sent to:

The Complaints Officer

Quality Assurance Division

New Zealand Qualifications Authority

PO Box 160, Wellington 6140